After-hours cover
Extended evening, weekend or 24/7 support for teams that work outside standard hours or run customer-facing systems.
Discuss cover
Support plans
Support that fits the business you have today.
Every plan is scoped after a free audit, so you pay for the coverage you need — not a fixed package that assumes everyone is the same. No per-ticket charges, no surprise invoices.
Free initial audit
Fixed monthly fee
No lock-in by design
GST invoicing
Essential
For small teams getting IT under control
Custom
/ scoped to you
Typically up to 25 users
- Business-hours remote helpdesk
- Endpoint protection & patching
- Email & phone support
- Monthly health report
- Remote support during business hours
- Annual IT review
Most popular
Business
For growing teams that can't afford downtime
Custom
/ scoped to you
Typically 25–100 users
- Everything in Essential
- Priority SLA & on-site visits
- Backup monitoring & restore testing
- Firewall & network monitoring
- Quarterly IT review
- Email security & phishing controls
Enterprise
For established teams with complex needs
Custom
/ scoped to you
Typically 100+ users
- Everything in Business
- Dedicated engineer & 24/7 option
- Security audits & DR planning
- vCIO roadmap & vendor management
- Multi-site coordination
- Compliance evidence support
Prices depend on user count, devices, locations and the condition of your current environment. You get a written quote before any work begins.
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What is included at each level
A clear view of what changes between plans. Anything not listed can usually be added as a scoped project or add-on.
| Coverage | Essential | Business | Enterprise |
|---|---|---|---|
| Remote helpdesk | Business hours | Business hours, priority | 24/7 option |
| On-site support | — | Included, scheduled | Included, priority |
| Endpoint protection | Included | Included | Included |
| Patch management | Included | Included | Included |
| Backup monitoring | — | Included | Included |
| Restore testing | — | Quarterly | Monthly |
| Network & firewall monitoring | — | Included | Included |
| Security awareness training | — | Annual session | Quarterly sessions |
| IT roadmap / vCIO | Annual review | Quarterly review | Monthly roadmap |
| Dedicated engineer | — | — | Included |
| Response target (critical) | Next business day | 4 business hours | 1 hour, 24/7 option |
Response targets are agreed in the service agreement and depend on the support hours selected.
How pricing works
Four things determine your quote
We do not publish a per-seat rate because two companies with the same headcount can have very different environments. These are the factors we assess.
01
Users and devicesHow many people, laptops, desktops and servers need coverage
02
Current conditionAgeing hardware, unmanaged network or missing backups add remediation work
03
Support hoursBusiness hours, extended hours or 24/7 cover
04
Sites and travelNumber of locations and on-site frequency
What is never an extra
- Ticket logging and updates
- Remote diagnosis and fixes
- Monthly reporting
- Advice on upgrades and purchases
- Escalation to vendors on your behalf
Hardware, licences and major projects are quoted separately so you can see exactly what you are buying.
Add-ons
Extra cover when you need it
Security add-on
Phishing simulation, dark-web monitoring, advanced email filtering and a quarterly security review with prioritised actions.
Discuss securityProject blocks
Pre-purchased hours for migrations, rollouts, office moves or improvement work — used when it suits you, tracked transparently.
Discuss a project
Questions
Pricing, without the fine print
Why not show a per-user price?
Because a per-user price either overcharges simple environments or under-delivers on complex ones. After a short audit we know the device count, current risks and support hours, and we quote a fixed monthly fee against that scope.
Is there a minimum contract term?
Most support agreements run on a 12-month term with a notice period, which lets us invest in documentation and improvements upfront. Shorter or project-based arrangements are possible depending on the situation.
What happens if we need more support than expected?
We review usage in your monthly or quarterly report. If the scope has genuinely changed — more users, a new site, a heavier workload — we discuss an adjustment openly rather than sending surprise overage invoices.
Does the audit really cost nothing?
The initial consultation and high-level assessment are free. If you want a detailed technical audit with documentation, that is a scoped piece of work — and we will say so before starting.
Can we start with a project and add support later?
Yes. Many clients begin with a network refresh, migration or security project and move to a support plan once the environment is stable. The project work is priced separately and documented either way.
Free consultation
Get a quote you can actually compare.
Tell us your user count and the problems you are seeing. We will outline the right plan and what it would take to get your environment into good shape.